Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page, in our terms of sale, or in any statement made by us limits these rights.

Report damage, shortage or an incorrect item within 48 hours of delivery. Send the batch code and a photograph to orders@magnexa.com.au.

We replace affected bags on the next scheduled run for your zone, or refund them, at your election where the failure is major.

Change of mind is not covered by the consumer guarantees. We accept change-of-mind returns as a matter of policy within 14 days of delivery where the bags are unopened, dry and undamaged.

Change-of-mind returns are refunded to the original payment method less the actual cost of collection. Opened bags cannot be returned, because the contents cannot be verified once the seal is broken.

Email orders@magnexa.com.au with your order number, the batch code printed on the bag seam, and a description of the issue. We respond within one business day.

Do not send goods back before we confirm the arrangement; heavy freight sent unannounced can be refused at the depot.

Approved refunds are made to the original payment method. Card refunds usually appear within three to five business days depending on your bank.